Frequently Asked Questions

Have a Question?

To help you better understand our service, here are the answers to questions that clients frequently ask.

What is Urgent Care?

Urgent care is the delivery of health care to persons who are injured or ill and need attention quickly but do not require a visit to the hospital’s emergency room.

Urgent Care Mobile is a convenient, affordable way to get high quality care fast, regardless of your complaint.

Why should I choose Urgent Care Mobile?

With Urgent Care Mobile, you can get all the services you expect from a regular doctor’s office without the waiting, the exposure to other sick people or the hassle of transportation and traffic. Urgent Care Mobile offers you the care you need, when and where you need it.

How do I request a visit?

Urgent visits can be arranged by calling our hotline any time.

Appointments can be booked in advance online or by telephone. Visits after 10pm are only available to members.

Where can Urgent Care Mobile see me?

We can see you wherever you are. The physician can visit a private home, nursing home, hotel room or corporate office. Urgent Care Mobile provides discrete, high-quality care on your terms in privacy and comfort.

What services do you offer?

Urgent Care Mobile will see you when you are sick with acute pain or other illness and don’t want to wait to see a doctor, or when you are well for annual or other physicals and immunisations. you can get more information on the conditions we treat here.

How much will this service cost?

Arranging a doctor to visit your home in Barbados can be very complicated and is prohibitively priced. UCM is improving this process making it not only reliable, but also affordable, to all.

What forms of payment do you accept?

Urgent Care Mobile accepts cash and all major debit/ credit cards. Payment is due at the time of service.

Do you accept insurance?

Yes. Insurance policies with co-pay (such as Nemcare, Caricare and ICBL Easy Claims) are accepted.

How long will it take for a doctor to arrive?

In most cases, our doctors will arrive within 1 hour of your call. At the time of dispatch, you will be given an ETA based on current traffic.

Can I request a specific doctor?

Sure, but if the requested doctor is unavailable and you need to be seen urgently, you will be seen by one of our other outstanding doctors.

How will my records be kept?

Urgent Care Mobile uses a state-of-the-art electronic medical record system to ensure that your information is always secure and up-to-date. It is readily accessible to you via our online patient portal and a report may be sent to your GP on request following a visit.

Are your doctors fully qualified?

Urgent Care offers a highly trained medical team. All doctors are fully registered Specialist Emergency Physicians and are current and up-to-date with any training requirements.

We recruit fully registered, highly trained healthcare professionals who dedicate themselves to delivering the very best care at all times.

What should I do if it’s an emergency?

In an emergency, always call 511 first to request an ambulance.

Interested in UCM?

Click to book a doctor